Do you have any complaints or claims?

Below you will find a series of data required for the submission of the claim. Please fill in all the fields and include the documentation supporting the claim. Also, in case you do not have the transaction code available, please specify the parts of the transaction (in case any of the fields do not apply, please indicate this in the respective field).

In case you wish to learn more about our user service procedures, below you will find our Procedures Manual for the presentation of a Claim, Complaint, which will guide you in these procedures.

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